Return & Refund Policy

Last Updated: June 2026

At Waliya Khurasan Industry, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product received is damaged, defective, or faulty.
  • You received the wrong product.
  • The product is significantly different from its description.
  • The product is incomplete or missing essential parts or accessories.

All return requests must be submitted within 7 days of receiving the order.

2. Conditions for Return

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • All tags, labels, manuals, and accessories must be included.
  • Proof of purchase or order confirmation must be provided.

Waliya Khurasan Industry reserves the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products.
  • Products damaged due to misuse, negligence, or improper handling.
  • Products showing signs of wear, use, or alteration.
  • Clearance, discounted, or final-sale items unless defective.

4. Refund Process

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund request.
  • If approved, the refund will be processed to the original payment method used for the purchase.
  • Refunds cannot be transferred to another bank account, card, or third party.

5. Refund Timeline

Approved refunds are generally processed within 10–15 business days.

The actual time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

6. Order Cancellation

Before Shipment

Orders may be canceled before dispatch for a full refund.

After Shipment

Orders that have already been shipped cannot be canceled. Customers may request a return after receiving the product, subject to this policy.

7. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error.
  • If the return is due to a defective, damaged, or incorrect product, return shipping costs will be covered by Waliya Khurasan Industry.
  • For all other returns, the customer is responsible for return shipping costs.

8. Failed Deliveries

If an order cannot be delivered because of:

  • Incorrect shipping information,
  • Customer unavailability,
  • Refusal to accept delivery,

any applicable shipping and handling charges may be deducted from the refund amount.

9. Payment Disputes

If you believe a transaction was unauthorized or a refund has not been processed correctly, please contact our customer support team first so we can resolve the issue promptly.

10. Contact Information

Waliya Khurasan Industry
Street No. 4, Mohallah Islam Pura, Sialkot, Punjab, Pakistan

Email: info@waliyainstruments.com
Phone: +923137869262

11. Changes to This Policy

Waliya Khurasan Industry reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.