Last Updated: June 2026
At Waliya Khurasan Industry, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and customer responsibilities.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotions, or holidays, processing times may be extended.
Once your order has been shipped, you will receive a shipping confirmation email or message with tracking information, where available.
2. Shipping Destinations
Waliya Khurasan Industry ships both domestically within Pakistan and internationally to selected countries.
If your country is not available during checkout, please contact us for shipping assistance.
3. Delivery Timeframes
Pakistan Deliveries
- Estimated delivery: 2–7 business days
International Deliveries
- Estimated delivery: 5–15 business days
Delivery times are estimates only and may vary depending on location, customs clearance, weather conditions, and courier services.
4. Shipping Charges
- Shipping charges are calculated based on the destination, package weight, dimensions, and shipping method selected.
- Shipping costs will be displayed during checkout before payment is completed.
- Promotional offers may include free shipping on selected products or order values.
5. Customs, Duties, and Taxes
For international orders:
- Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities.
- Waliya Khurasan Industry is not responsible for delays caused by customs clearance procedures.
- Refusal to pay customs charges may result in the package being returned or abandoned, and shipping costs may not be refundable.
6. Order Tracking
Where available, tracking information will be provided after shipment.
Customers can use the provided tracking number to monitor the status of their delivery through the designated courier service.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information.
Waliya Khurasan Industry is not responsible for delivery issues arising from:
- Incorrect addresses
- Incomplete addresses
- Incorrect phone numbers
- Customer unavailability
Additional shipping charges may apply if a shipment must be re-sent.
8. Lost or Delayed Shipments
If your order is significantly delayed or appears lost:
- Contact our customer support team within 14 days of the expected delivery date.
- We will work with the shipping carrier to investigate the issue.
While we will make every effort to assist, Waliya Khurasan Industry cannot guarantee carrier performance once a package has been handed over for shipment.
9. Damaged Shipments
If your package arrives damaged:
- Take clear photographs of the package and product.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting images.
We will review the claim and arrange an appropriate resolution.
10. Failed Deliveries
A shipment may be returned if:
- The delivery address is incorrect.
- The customer refuses delivery.
- Multiple delivery attempts are unsuccessful.
In such cases, any return shipping fees or courier charges may be deducted from the refund amount.
11. Shipping Restrictions
Certain products may be subject to shipping restrictions depending on local laws and regulations.
Waliya Khurasan Industry reserves the right to cancel or refuse shipments where legal or logistical restrictions apply.
12. Force Majeure
We are not responsible for shipping delays or delivery failures caused by circumstances beyond our control, including:
- Natural disasters
- Severe weather conditions
- Customs delays
- Government restrictions
- Transportation disruptions
- Labor strikes
- Public emergencies
13. Contact Information
For shipping-related inquiries, please contact:
Waliya Khurasan Industry
Street No. 4, Mohallah Islam Pura, Sialkot, Punjab, Pakistan
Email: info@waliyainstruments.com
Phone / WhatsApp: +92 313 7869262
Shipping Commitment
Waliya Khurasan Industry is dedicated to ensuring that every order is processed, packed, and shipped with care. We strive to provide reliable shipping services and a smooth delivery experience for customers worldwide.